FAQ

Zona de suporte de SE Tool:

  • Como receber o acesso à nova zona de suporte?
  • Descarregue a última versão do programa Supporter da página www.setool.net, inicie a aplicação e aperte o botão "GO SUPPORT". Para receber o acesso para a nova zona de suporte versão do software de SE Tool tem que ser 0.91380070 ou superior.
  • Por que os arquivos se descarregam tão despaço?
  • A velocidade esperada da descarga é 50 Kb/s. Se os arquivos descarregam-se mais lentamente isso quer dizer que possivelmente seu fornecedor de Internet não deixa passar mais tráfico do servidor de SE Tool.
  • Não há conexão com o servidor / não carrega-se a página / conexão interrompida e outros erros parecidos.
  • Possivelmente no presente momento o servidor não trabalha. Neste caso lhe recomendamos esperar vários minutos ou dirigir-se aos elaboradores.
  • Está suportada a continuação de descarga de arquivos?
  • A continuação da descarga está suportada e pode ser usada. Favor de ter em conta que certos programas usam as possibilidades do protocolo HTTP incorrectamente. Nós recomendamos usar FlashGet. Esta aplicação foi checada e aprovada por a equipa de SE Tool.

Erros típicos:

  • Sua conta foi bloqueada por o administrador. Contacte com o seu revendedor.
  • É necessário contactar com o revendedor para ele lhe dar instruções de como resolver o problema.
  • O link já está no uso. Volte a entrar no sistema.
  • Se você fechou a janela do navegador, é necessário entrar novamente do software na zona de suporte.
  • Entre ni sistema do software.
  • Verifique se entrou no sistema directamente desde o software correspondente. Se é assim, então seu navegador não suporta os cookies ou eles estão desactivados. Por favor, active os cookies. Se você não usa IE, descarregue Mozilla FireFox, instale e faça dele seu navegador por defeito.
  • IP incorrecta. Volte a entrar no sistema.
  • Sua IP foi cambiada durante o trabalho na zona de suporte. Volte a entrar no sistema. Verifique também que não está usando o servidor proxy para o acesso a Internet.
  • Conexão esgotada. Volte a entrar no sistema.
  • Volte a entrar no sistema.
  • O limite diário de descargas está excedido.
  • Espere ao dia seguinte para renovar as descargas.

Sua conta no servidor:

  • Os créditos comprados não podem ser devolvidos! Por a nossa parte, nós obrigamos a prestar-lhes a os nossos clientes o mais seguro serviço.
  • Se aparecem os erros 10054, 10060 no processo do trabalho com o servidor, vão-se perder os créditos. Estes erros aparecem no resultado da conexão ruim a Internet. Não é um erro do servidor, por isso não podemos resolver este problema. Na maioria dos casos o número IMEI do telefone guarda-se na base e você pode repetir a operação sem perder créditos (a única excepção são as firmas S1 por as quais será necessário pagar).
  • Você pode gerar as novas senhas para sua conta pessoal com ajuda da função correspondente que está na secção com os ajustes. A nova senha se guardará automaticamente no arquivo .ini e se presenteará a você da maneira automática. Guarde sua senha num lugar seguro. Se perdeu a sua senha, contacte com seu revendedor, mas lembre-se que a recuperação de senhas não é uma das suas obrigações. Se o revendedor nega-se a cancelar sua senha você já não poderá receber acesso a sua conta pessoal e terá que pagar por a nova conta.
  • Se o servidor está na rede e aparece a mensagem "server error:remote dongle busy", repita sua tentativa (se este erro interrompeu o procedimento de desbloqueio, etc. os créditos não se quitarão da sua conta).

Technical questions:

  • What is db2000, db2010, db2020, pnx5230, db3150, db3210?
  • Those are chipsets of the new SEMC phones
    db2000 (otherwise called "marita full") is inside next phones: z1010/v800/z800/w900/LG3G/Sharp3G
    db2010 (otherwise called "marita compact") is inside j300/k300/k500/k700/s700/k750 phones
    db2020 (otherwise called "marika") is inside k610/k550/k790/k800/w850/w880/z610, well, almost in all new phones
    pnx5230 is Philips chipset and can be found inside z310, w350, w380, z555 phones
    db3150 is A2 generation, phones like k850, w910, w890, z750, etc. have it
    db3200, db3210, db3350 is further revisions of A2 platform
  • How to enable "search mode" and "GSM/3G networks" in "mobile networks" menu item of v800/k600/k608?
  • Use the following script (all in one string, without spaces)
    gdfswrite:00020CCD00000000000000000000000000000000000000000000000001000000000000000000000000000000000000000000000000000000000000000000
  • I unlocked my z520 and phone is dead !!!
  • Detach phone from cable, remove battery for 20 seconds, then insert it back and try to turn phone on. Should be OK.
  • I would like to make some predefined email/GPRS account
  • All predefined GPRS and so on accounts are stored in customize.xml file
    • Readout that file from phone with such accounts, using script command:
      readfile:/tpa/preset/custom/customize.xml
    • Modify it as you need and write back into phone with script command:
      wrfile:test.xml,/tpa/preset/custom/customize.xml
  • If you are experiencing cable issues, it might help lowering the latency.
  • Standard error: "llbug: can't get all data, got:0 expected:***"
    Go to "Device Manager" (Right-click "My Computer" -> "Properties" -> "Ports (COM & LPT)". Check the attachments.
    Set the latency to "1" and try servicing a phone. Increase the value (once per procedure) until errors start appearing, then set the previous value.
  • You are experiencing same "llbug: can't get all data, got:0 expected:***" using UFS interface
    1. Lower the speed to 115200
    2. Use normal SHIELDED USB2.0 cable. It must be SHORT (no more than 30 cm)
    3. Try to connect UFS into different USB controller on motherboard
    4. Try to connect UFS into EXTERNAL POWERED USB hub

Some general information:

CID = Certificate ID. You can say that this "number" defines the version of SE's protection present in the phone. Each CID require their own loaders. New CIDs are deployed from time to time, for the sole reason of preventing them from being unlocked/flashed/tampered with by non-SE service tools. Current CIDs in use by SE are 29/36/37/49/50/51/52. SE-based LG/Sharp phones use the same system (but different versions), hence they are supported by SETool. The OTP (One Time Programmable memory) and EROM of a phone might be protected by different CIDs, usually the case in newer K600s/K608s. If SETool reports OTP CID36 and Flash CID49, doing a "Recovery" in the software and replacing the EROM with a CID36 one will render the phone a normal and fully non-TP supported CID36 one.

CDA = This "number" defines which variant of a specific firmware a phone is supposed to have. It lets among others SEUS (Sony Ericsson Update Service) know which language-pack/branding/bandlocks a phone is to be flashed with. A generic (unbranded) K750 for use in Scandinavia will be CDA102337/12, whilst a Telenor-branded K750 will be CDA102338/62. Both will be flashed with the same languages/dictionaries, but the latter will be flashed with Telenor-branded firmware.

BLUE/BROWN/RED:
These "colors" defines what kind of the phone you are dealing with.
BLUE phones has been assembled at the factory, but never been programmed with software/GDFS/IMEI (remember: the IMEI is stored in the OTP (One Time Programmable memory))
BROWN phones are usually "developer phones", for testing. Less restrictions are present, as these are used for "debugging/beta" purposes. In the case of CID36, a phone has to be converted to BROWN for unlocking. If you ever encounter an OTP CID49 BROWN phone, it must be converted to RED for servicing.
RED phones are your typical retail ones.

GDFS: This is the phone's hidden store, where all settings and calibration data is stored (this also goes for the firmwares IMEI-resource, as well as the SIMlocks).

IMEI = International Mobile Equipment Identity. A 15-digit number which includes information on the origin, model, and serial number of the device. The model and origin comprise the initial 8-digit portion of the IMEI, known as the "Type Allocation Code/TAC". The other part of the IMEI is manufacturer-defined, with a "Luhn check digit" at the end (which is never transmitted). The "Luhn check digit" is calculated from the rest of the IMEI.

EMMA = Service software/solution by SE themselves. Protected by the EMMA smartcard to prevent non-licensed usage. Current version is EMMA3.

Credits Consumption:

  • Calypso Lite/Arima (ODM phones)
    • Patch unlock is free
    • No unlock via server
  • Locosto-based S1 phones (ODM phones)
    • Patch unlock via server = 1 credit
  • Neptune-based S1 phones (ODM phones)
    • Patch unlock via server = 1 credit
  • STEricsson-based S1 phones (w100, w150...)
    • Full unlock via codes = 1 credit
  • OMAP + DB3210-based S1 phones (UIQ smartphones)
    • Full unlock via server = 3 credits (AID 004 phones require S1 authentication server to be online)
    • Full unlock via server for AID 004 = 3+3+3 credits
  • Qualcomm QSD8250, msm7227, msm82x5-based S1 phones
    • Altertative bypass full unlock via server = 1 credit (M1 Aspen is NOT supported)
    • Altertative bypass hwconfig rebuild via server = 1 credit (M1 Aspen is NOT supported)
  • Qualcomm MSM722xA-based S1 phones
    • Altertative bypass full unlock via server = 2 credits
  • DB2000 CID17/CID24/CID41/CID42/CID54 (LG3G)
    • Full unlock is free
    • Patch unlock is free
  • DB2000 CID16
    • Full unlock is free
    • Patch unlock is free
    • Full unlock via server = 1 credit
  • DB2000/DB2010 CID29
    • Full unlock is free
    • Patch unlock is free
    • Full unlock via server = 1 credit
  • DB2000/DB2010 CID36
    • Full unlock is free
    • Patch unlock is free
    • Full unlock via server = 1 credit
  • DB2000/DB2010 CID49
    • Full unlock is free
    • Patch unlock is free
    • Reset mode (repair EROM) = 1 credit
    • Full unlock via server = 1 credit
  • DB2020 CID49
    • Patch unlock standalone is free (required SETOOL2 v.0.914033 or greater)
    • Reset mode (repair EROM) = 1 credit
    • Full unlock 3 + 0 = 3 credits required (please use reset mode)
  • DB2010 CID50
    • Patch unlock standalone is free (required SETOOL2 v.0.914033 or greater)
    • Reset mode (repair EROM) = 1 credit
    • Full unlock = 1 credit
  • DB2010/DB2020/PNX5230 CID51
    • Patch unlock standalone is free (required SETOOL2 v.0.914033 or greater)
    • Reset mode (not applicate for pnx5230) (repair EROM) = 1 credit
    • Full unlock 3 + 0 = 3 credits required (please use reset mode)
  • DB2020 CID52
    • Patch unlock is free
    • Reset mode (repair EROM) = 1 credit
    • Full unlock 3 + 0 = 3 credits required (please use reset mode)
  • DB2010/PNX5230 CID52
    • Patch unlock is free (required SETOOL2 v.0.914029 or greater)
    • Reset mode (not supported for PNX5230) (repair EROM) = 1 credit
    • Full unlock 3 + 0 = 3 credits required (please use reset mode)
  • DB2000 CID53
    • Reset mode = 1 credit
    • Full unlock 3 + 0 = 3 credits required (please use reset mode)
  • DB2010/DB2020/PNX5230 CID53
    • Patch unlock is free (required SETOOL2 v.0.914029 or greater)
    • Reset mode (not supported for PNX5230) (repair EROM) = 1 credit
    • Full unlock 3 + 0 = 3 credits required (please use reset mode)
  • DB3150 (A2 platform) CID49/CID51/CID52/CID53
    • Full standalone unlock is free
    • Full unlock 3 + 0 = 3 credits required (please use unlock using altbypass)
  • DB3200 (A2 platform) CID49/CID51/CID52/CID53
    • Full standalone unlock is free
    • Full unlock 3 + 0 = 3 credits required (please use unlock using altbypass)
  • DB3210 (A2 platform) CID49/CID51/CID52/CID53
    • Full standalone unlock is free
    • Full unlock 3 + 0 = 3 credits required (please use unlock using altbypass)
  • DB3210 (A2 platform) CID80/CID81
    • Full unlock 3 + 0 = 3 credits required
    • Full unlock using FLASHMODE 3 + 3 = 6 credits required (use CSCA method)
  • DB3350 (A2 platform) CID53
    • Full standalone unlock is free
    • Full unlock 3 + 0 = 3 credits required (please use unlock using altbypass)
  • DB3350 (A2 platform) CID80/CID81
    • Full unlock 3 + 0 = 3 credits required
    • Full unlock using FLASHMODE 3 + 3 = 6 credits required (use CSCA method)

S1 (Locosto,Neptune) phones with aid 0001, 0002, 0003 patch unlock operation is standalone and free in current SETOOL2 version.
You can activate standalone alternative bypass for 10 credits, you need to use SETOOL2 v.1.1204 or greater
DB2000, DB2010, DB2020 reset operation is standalone and free in current SETOOL2 version
DB3200, DB3210, DB3350 with CIDs 51, 52 and 53 reset mode is standalone and free in current setool2 version