FAQ

SE Tool support area:

  • How to enter new support area?
  • Download the latest version of Supporter software from www.setool.net, install and press "GO SUPPORT" button. You can also enter support area from SE Tool software by pressing the same button (v0.91380070 and higher is required).
  • File downloading is very slow?
  • Approximate download speed per peer is 50 Kb/s. If your download speed is slower, probably your Internet provider has too narrow connection with SE Tool support server. Unfortunately, we cannot deal with this problem. You need to check your Internet connection.
  • Can't connect to the server/can't display page/connection has been reset, etc?
  • Maybe server is currently down. First you should give it a moment and if it wouldn't work, you should contact SE Tool team.
  • Is "resume download" option supported by the server?
  • Yes, it is. But you should know that several Download Managers use features of HTTP protocol incorrectly. SE Tool team has checked FlashGet software and it worked fine, so it's highly recommended to use it with SE Tool server.

Common errors:

  • Your account is suspended by administrator. Please contact your reseller.
  • Please contact your reseller and get detailed information on the subject.
  • This link is already in use. Please relogin from the software.
  • If you've closed your browser window, you'll need to relogin to support area from the software.
  • Please login from the software only.
  • Please ensure that you've entered support exactly from the software. If you did so, then probably the problem is in the fact, that your browser does not accept cookies. You need to change your browser's settings so it can receive cookies. If you will still get this error with IE, download Mozilla Firefox, install and make your default browser.
  • Wrong IP. Please relogin from the software.
  • Your IP has probably changed while browsing support area. Please relogin from the software.
    And ensure that you don't use proxy server for Internet surfing.
  • This session was expired. Please relogin from the software.
  • Just relogin from the software.
  • You have exceeded your daily download limit.
  • Just wait for the next day.

Server account questions:

  • All bought credits are SOLD AS IS with NO REFUND! From our side we will do the best to provide the most reliable and safe service to our clients.
  • If you'll get 10054, 10060 errors during operation while on server, you will lose credits. It’s caused by bad Internet connection between you and the server. That's not a server bug but your Internet trouble. In most cases phone IMEI is saved in the database and you can simply redo the operation without additional credits (the only exception is S1 signatures – they will be charged anyway).
  • You can (and should) generate new account password with "generate new password" button in the settings tab. New password will be automatically saved in .ini file, automatically entered in password edit field, written in session log file and shown on the screen. Keep your password in the safe place. Once you lose it, the ONLY possible way to retrieve is contacting your reseller. However, it is NOT reseller's duty to reset your password. So if your reseller refuses to reset account password, it will be lost forever and you'll have to pay for a new one.
  • If the server is online and you're getting "server error:remote dongle busy", just redo the operation (no more credits will be required in case unlock procedure will be interrupted).

Technical questions:

  • What is db2000, db2010, db2020, pnx5230, db3150, db3210?
  • Those are chipsets of the new SEMC phones
    db2000 (otherwise called "marita full") is inside next phones: z1010/v800/z800/w900/LG3G/Sharp3G
    db2010 (otherwise called "marita compact") is inside j300/k300/k500/k700/s700/k750 phones
    db2020 (otherwise called "marika") is inside k610/k550/k790/k800/w850/w880/z610, well, almost in all new phones
    pnx5230 is Philips chipset and can be found inside z310, w350, w380, z555 phones
    db3150 is A2 generation, phones like k850, w910, w890, z750, etc. have it
    db3200, db3210, db3350 is further revisions of A2 platform
  • How to enable "search mode" and "GSM/3G networks" in "mobile networks" menu item of v800/k600/k608?
  • Use the following script (all in one string, without spaces)
    gdfswrite:00020CCD00000000000000000000000000000000000000000000000001000000000000000000000000000000000000000000000000000000000000000000
  • I unlocked my z520 and phone is dead !!!
  • Detach phone from cable, remove battery for 20 seconds, then insert it back and try to turn phone on. Should be OK.
  • I would like to make some predefined email/GPRS account
  • All predefined GPRS and so on accounts are stored in customize.xml file
    • Readout that file from phone with such accounts, using script command:
      readfile:/tpa/preset/custom/customize.xml
    • Modify it as you need and write back into phone with script command:
      wrfile:test.xml,/tpa/preset/custom/customize.xml
  • If you are experiencing cable issues, it might help lowering the latency.
  • Standard error: "llbug: can't get all data, got:0 expected:***"
    Go to "Device Manager" (Right-click "My Computer" -> "Properties" -> "Ports (COM & LPT)". Check the attachments.
    Set the latency to "1" and try servicing a phone. Increase the value (once per procedure) until errors start appearing, then set the previous value.
  • You are experiencing same "llbug: can't get all data, got:0 expected:***" using UFS interface
    1. Lower the speed to 115200
    2. Use normal SHIELDED USB2.0 cable. It must be SHORT (no more than 30 cm)
    3. Try to connect UFS into different USB controller on motherboard
    4. Try to connect UFS into EXTERNAL POWERED USB hub

Some general information:

CID = Certificate ID. You can say that this "number" defines the version of SE's protection present in the phone. Each CID require their own loaders. New CIDs are deployed from time to time, for the sole reason of preventing them from being unlocked/flashed/tampered with by non-SE service tools. Current CIDs in use by SE are 29/36/37/49/50/51/52. SE-based LG/Sharp phones use the same system (but different versions), hence they are supported by SETool. The OTP (One Time Programmable memory) and EROM of a phone might be protected by different CIDs, usually the case in newer K600s/K608s. If SETool reports OTP CID36 and Flash CID49, doing a "Recovery" in the software and replacing the EROM with a CID36 one will render the phone a normal and fully non-TP supported CID36 one.

CDA = This "number" defines which variant of a specific firmware a phone is supposed to have. It lets among others SEUS (Sony Ericsson Update Service) know which language-pack/branding/bandlocks a phone is to be flashed with. A generic (unbranded) K750 for use in Scandinavia will be CDA102337/12, whilst a Telenor-branded K750 will be CDA102338/62. Both will be flashed with the same languages/dictionaries, but the latter will be flashed with Telenor-branded firmware.

BLUE/BROWN/RED:
These "colors" defines what kind of the phone you are dealing with.
BLUE phones has been assembled at the factory, but never been programmed with software/GDFS/IMEI (remember: the IMEI is stored in the OTP (One Time Programmable memory))
BROWN phones are usually "developer phones", for testing. Less restrictions are present, as these are used for "debugging/beta" purposes. In the case of CID36, a phone has to be converted to BROWN for unlocking. If you ever encounter an OTP CID49 BROWN phone, it must be converted to RED for servicing.
RED phones are your typical retail ones.

GDFS: This is the phone's hidden store, where all settings and calibration data is stored (this also goes for the firmwares IMEI-resource, as well as the SIMlocks).

IMEI = International Mobile Equipment Identity. A 15-digit number which includes information on the origin, model, and serial number of the device. The model and origin comprise the initial 8-digit portion of the IMEI, known as the "Type Allocation Code/TAC". The other part of the IMEI is manufacturer-defined, with a "Luhn check digit" at the end (which is never transmitted). The "Luhn check digit" is calculated from the rest of the IMEI.

EMMA = Service software/solution by SE themselves. Protected by the EMMA smartcard to prevent non-licensed usage. Current version is EMMA3.

Credits Consumption:

  • Calypso Lite/Arima (ODM phones)
    • Patch unlock is free
    • No unlock via server
  • Locosto-based S1 phones (ODM phones)
    • Patch unlock via server = 1 credit
  • Neptune-based S1 phones (ODM phones)
    • Patch unlock via server = 1 credit
  • STEricsson-based S1 phones (w100, w150...)
    • Full unlock via codes = 1 credit
  • OMAP + DB3210-based S1 phones (UIQ smartphones)
    • Full unlock via server = 3 credits (AID 004 phones require S1 authentication server to be online)
    • Full unlock via server for AID 004 = 3+3+3 credits
  • Qualcomm QSD8250, msm7227, msm82x5-based S1 phones
    • Altertative bypass full unlock via server = 1 credit (M1 Aspen is NOT supported)
    • Altertative bypass hwconfig rebuild via server = 1 credit (M1 Aspen is NOT supported)
  • Qualcomm MSM722xA-based S1 phones
    • Altertative bypass full unlock via server = 2 credits
  • DB2000 CID17/CID24/CID41/CID42/CID54 (LG3G)
    • Full unlock is free
    • Patch unlock is free
  • DB2000 CID16
    • Full unlock is free
    • Patch unlock is free
    • Full unlock via server = 1 credit
  • DB2000/DB2010 CID29
    • Full unlock is free
    • Patch unlock is free
    • Full unlock via server = 1 credit
  • DB2000/DB2010 CID36
    • Full unlock is free
    • Patch unlock is free
    • Full unlock via server = 1 credit
  • DB2000/DB2010 CID49
    • Full unlock is free
    • Patch unlock is free
    • Reset mode (repair EROM) = 1 credit
    • Full unlock via server = 1 credit
  • DB2020 CID49
    • Patch unlock standalone is free (required SETOOL2 v.0.914033 or greater)
    • Reset mode (repair EROM) = 1 credit
    • Full unlock 3 + 0 = 3 credits required (please use reset mode)
  • DB2010 CID50
    • Patch unlock standalone is free (required SETOOL2 v.0.914033 or greater)
    • Reset mode (repair EROM) = 1 credit
    • Full unlock = 1 credit
  • DB2010/DB2020/PNX5230 CID51
    • Patch unlock standalone is free (required SETOOL2 v.0.914033 or greater)
    • Reset mode (not applicate for pnx5230) (repair EROM) = 1 credit
    • Full unlock 3 + 0 = 3 credits required (please use reset mode)
  • DB2020 CID52
    • Patch unlock is free
    • Reset mode (repair EROM) = 1 credit
    • Full unlock 3 + 0 = 3 credits required (please use reset mode)
  • DB2010/PNX5230 CID52
    • Patch unlock is free (required SETOOL2 v.0.914029 or greater)
    • Reset mode (not supported for PNX5230) (repair EROM) = 1 credit
    • Full unlock 3 + 0 = 3 credits required (please use reset mode)
  • DB2000 CID53
    • Reset mode = 1 credit
    • Full unlock 3 + 0 = 3 credits required (please use reset mode)
  • DB2010/DB2020/PNX5230 CID53
    • Patch unlock is free (required SETOOL2 v.0.914029 or greater)
    • Reset mode (not supported for PNX5230) (repair EROM) = 1 credit
    • Full unlock 3 + 0 = 3 credits required (please use reset mode)
  • DB3150 (A2 platform) CID49/CID51/CID52/CID53
    • Full standalone unlock is free
    • Full unlock 3 + 0 = 3 credits required (please use unlock using altbypass)
  • DB3200 (A2 platform) CID49/CID51/CID52/CID53
    • Full standalone unlock is free
    • Full unlock 3 + 0 = 3 credits required (please use unlock using altbypass)
  • DB3210 (A2 platform) CID49/CID51/CID52/CID53
    • Full standalone unlock is free
    • Full unlock 3 + 0 = 3 credits required (please use unlock using altbypass)
  • DB3210 (A2 platform) CID80/CID81
    • Full unlock 3 + 0 = 3 credits required
    • Full unlock using FLASHMODE 3 + 3 = 6 credits required (use CSCA method)
  • DB3350 (A2 platform) CID53
    • Full standalone unlock is free
    • Full unlock 3 + 0 = 3 credits required (please use unlock using altbypass)
  • DB3350 (A2 platform) CID80/CID81
    • Full unlock 3 + 0 = 3 credits required
    • Full unlock using FLASHMODE 3 + 3 = 6 credits required (use CSCA method)

S1 (Locosto,Neptune) phones with aid 0001, 0002, 0003 patch unlock operation is standalone and free in current SETOOL2 version.
You can activate standalone alternative bypass for 10 credits, you need to use SETOOL2 v.1.1204 or greater
DB2000, DB2010, DB2020 reset operation is standalone and free in current SETOOL2 version
DB3200, DB3210, DB3350 with CIDs 51, 52 and 53 reset mode is standalone and free in current setool2 version